FAQ
01Where are my records stored?＋
Records normally stay on this device. Premium users can enable iCloud sync across devices using the same Apple Account.
02My Premium purchase is not showing.＋
Check your connection and App Store sign-in, then use Restore Purchases on the Premium screen. A purchase from another Apple Account cannot be restored.
03iCloud sync is not working.＋
Check your iCloud sign-in, iCloud Drive, EightSplit’s iCloud permission, and Premium status. On-device records remain available during sync failures.
04Can I change advertising or diagnostic choices?＋
Advertising choices can be changed in Settings. Analytics and Crashlytics are always enabled. In-app ads are hidden while Premium is active.
05Can I delete my data?＋
Delete records in the app. There is no account-deletion process because no account is created. Synced deletions appear on your other devices.
Contact
Email us about bugs, purchases, iCloud sync, and feature requests. We aim to review messages within seven business days.
Unless needed for an investigation, do not send names, event names, free-form notes, exact records, receipts, or other personal information.
Useful diagnostic details
- EightSplit version and build number
- iOS version and device model
- The screen and steps that caused the issue
- Any error message shown
- Whether the problem happens every time
Share reproduction steps, not record contents or personally identifying information.